We've been collecting since the 1990's so we understand what buyers and collectors want and we hold ourselves to those standards. Here are some specific terms you should be aware of when purchasing from us. In general terms, you will receive the card(s) as listed and pictured in the images.
If these do not match, please notify us so we can review and update the listing as required. However, there are times where we will use the same images for a card when it makes no material difference e. Same graded card by same grading company, or same quality/condition card but different serial numbers, same base card of the same quality and condition etc. For raw ungraded cards, we try our best to review every card prior to listing and will disclose any major defects in the condition description or card description.
However, if we fail to detect an issue, please notify us immediately. For graded cards, they are graded by a professional 3rd party grading company and the quality and condition of the card is determined by the grader and not by us. We are not liable if you deem the card quality/condition to be not consistent with the grade. We will disclose if there are any major defects with the case the card is encased in such as chips or major scratches etc but please note that most cases have minor scuffs and scratches.We allow buyers to make offers on most of our cards but please note that we reserve the right to reject any offers or not respond. Please also note that some cards are on consignment so there may be a limited discount or offer price that we can consider due to thresholds set by our clients. You can make offers on the listing or via messages to us. We welcome messages and multi-card deals via messaging.
But please be respectful and understand that we may not agree with your target pricing or even pricing from recent sales e. We use our own data and factors in our pricing but in general terms, we always offer discounts for purchasing multiple cards in the same order. We also reserve the right not to reply to messages that are disrespectful or are low ball offers. We strive to provide the best customer service possible and will answer all relevant queries given we are collectors ourselves but please note that queries outside working hours may be responded to the following day. This is for auctions and agreed offers, which are binding.We may also choose to block your account from accessing our store. We do not deviate from this policy unless agreed in writing. We package all cards securely and they are well protected. All cards are toploaded, placed in sleeves, backed by a one touch magnetic case (where a case is shown on the listing), wrapped in bubble wrap and we use mailer boxes (not satchels or bags) for maximum protection. We may also provide upgrades to express and signature confirmation at no cost to you when we deem this necessary, or to reduce risk. And our Customer Service team will be happy to assist. We aim to reply to all messages within 12 hrs (Mon to Fri - AEST time).